Intelligent operation and maintenance services for customs inspection of large containers and vehicles
Intelligent operation and maintenance service is to provide customers with comprehensive and scientific equipment maintenance solutions through professional teams and professional operation and maintenance software, which greatly improves the stability and service life of equipment.
Security baggage inspection equipment at cruise terminals and customs ports, including large container products and vehicle inspection products.
Service Content
A. Telephone technical support: Full-time customer service personnel provide remote technical support;
B. Single on-site maintenance service: According to customer requirements, if on-site service is required, our company provides paid door-to-door service;
C. Radiation detection: Equipment radiation leakage detection and protection services;
D. Equipment annual maintenance service: The annual service mainly includes: daily maintenance, specific day guarantee, equipment maintenance, technical training, relocation, sporadic cooperation, etc. The details are as follows:
daily maintenance
Provide secondary inspection and maintenance for service equipment every year, including but not limited to appearance inspection, performance inspection, button and indicator inspection, safety inspection, and necessary cleaning and adjustment.
01
Special day guarantee
Specific days refer to national statutory holidays, major social activities or the period during which meetings are held.The specific day guarantee is to ensure that the security inspection equipment can fully perform the security inspection function during the specific day.During certain days, in order to ensure the normal operation of all security inspection equipment, maintenance technicians are assigned to be on duty at important sites.
02
Repair of equipment failure
(1) Fault response The telephone service time is from 8:30 to 17:00 from Monday to Friday, and the mobile phone is available 24 hours a day. After receiving a call from Party A or a written maintenance notice, our company will designate a technician to respond within 10 minutes and provide a telephone call Guide to judge the fault, and send technicians to the site for repair immediately if it cannot be repaired. (2) Troubleshooting Fix within 24 hours (including response time).After the repair, it must be confirmed by the relevant personnel of Party A. If there is any major damage to the accessories, it must be repaired within 72 hours.
03
Technical Training
Regular centralized organization and irregular on-site technical training for customers, including operator training and management training.
04
Mobile service
When the customer needs to move the equipment across the interval, our company provides the paid machine moving service (no labor fee).Our company is responsible for the responsibilities arising from the moving process of the security inspection machine, and ensures the normal operation of the machine after moving.
05
Various cooperation and sporadic work
When customers have rectification needs for system equipment, such as equipment location change, waterproof and moisture-proof treatment, heatstroke and insect prevention treatment, pre-holiday inspection, drill cooperation, etc., our company will send technical directors to participate in rectification seminars, put forward technical requirements for rectification, and rectification plans After passing, send maintenance personnel to the site to fully cooperate with the customer to rectify the system equipment.
06
About Detective
Founded in January 2019, located in Pudong New Area, Shanghai, and introduced by Pudong High-tech Zone, it is a high-tech enterprise integrating R&D, production, sales and service.
